Refund and Returns Policy

At Digiaishop.com, customer satisfaction is our top priority. We are committed to offering high-quality digital products and services, and we understand that sometimes things may not go as planned. This Refund and Returns Policy outlines your rights and our obligations regarding refunds and returns for our digital offerings.

1. Digital Product Refund Eligibility

Due to the nature of digital products, we offer refunds only under specific circumstances. Please review the following eligibility criteria:

Product Not Delivered: If you did not receive the digital product you purchased due to technical issues, please contact us immediately. We will verify the issue and provide a refund if necessary.
Defective Product: If the digital product is defective or does not function as described, we will work with you to resolve the issue or provide a refund.
Duplicate Purchase: If you accidentally purchase the same digital product twice, please contact us, and we will refund the duplicate charge.

2. Non-Refundable Cases

We do not offer refunds for the following:

Change of Mind: Once the digital product has been downloaded or accessed, we cannot issue a refund if you simply change your mind.
Incompatibility Issues: It is the customer’s responsibility to ensure that the digital products they purchase are compatible with their devices or software. Refunds will not be issued for incompatibility issues.
Failure to Download: If a product has been made available for download and was not downloaded within the specified time frame, refunds will not be provided.

3. Refund Process

If you believe you qualify for a refund based on the conditions above, please follow these steps:

Contact Us: Reach out to our support team at support@digiaishop.com with your order details and the issue you are facing.
Review Process: We will review your request and notify you of the approval or rejection of your refund within 7 business days.
Refund Issuance: Approved refunds will be processed back to your original method of payment. Please allow 5-10 business days for the funds to reflect in your account.

4. Exchange Policy

At this time, we do not offer exchanges for digital products. If you encounter any issues with a product, please contact our support team, and we will work to resolve it.